Diagnosis

The analysis of the center’s activity at the business level includes checking the utilization of the administrative and financial resources in the center, the adequacy of the quantity and quality of personnel to the needs of the call center, the efficiency of work processes at the call center, the professionalism of the call center staff,  List development and leansing, Data services & list management, Lead management and CRM systems, the effectiveness of the use of Moked technologies in relation to the needs of the Moked and in relation to existing in the market.